The second-hand marketplace Members Express Anger Over Size Modifications

Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.

The second-hand shopping app has altered its size classifications for women's and children's garments failing to inform every member regarding the update.

Digital Channels Reaction

Countless users and merchants are expressing on platforms claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.

The company said the revised method more closely matches similar services.

The platform has recommended to review their products and update the measurements by hand when needed, which has left users frustrated.

Size Classification Updates

Before the change, the measurements included one number and one letter, such as S/8 or M/10.

The new system has a letter and a range like S/UK 8-10.

For certain items, the sizing has been recategorised - like an L measurement was previously a 12 but now shows as UK 16-18.

Member Stories

Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Another user, based in Glasgow, said garments she listed on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.

"Should someone sized 20-22 purchase these they may become frustrated," she stated.

Required Changes

Charlotte Lunn, based in Derby, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".

"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she said.

Platform Context

The platform boasts over 100 million members, including 18 million in the UK.

It has become a favored option compared to resale services such as eBay and Depop.

This is not the initial instance when a surprising modification on the platform has faced criticism: last year, the service retracted a modification to its shipping options after backlash from users.

Felicia Lopez
Felicia Lopez

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